frequently asked questions
Q: WHEN IS MY CREDIT CARD CHARGED?
Fitzgerald Truck Parts charges your card when your item(s) are shipped from our warehouse.
Q: WHAT IS YOUR RETURN POLICY?
Please visit this page to view our return policy.
Q: HOW ARE CORE RETURNS HANDLED?
**TO RECEIVE CORE CREDIT, REBUILDABLE CORES MUST BE RETURNED WITHIN 30 DAYS OF INVOICE DATE** To return your product core for credit, first drain all fluids, if any, from the product. Send your core to the above listed address attention Kevin King or Jennifer Finan. Fitzgerald Truck Parts recommends using a carrier that provides package tracking to insure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in returning your core. The credit card used for the purchase of the product will be credited with the core's original invoiced value after inspection. If your product was purchased via wire transfer, a check will be issued for the return. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit. If you have any questions regarding the refund of your core, please contact us at the above number.
Q: WHAT SHIPPING METHODS DO YOU OFFER?
Please visit this page to view our shipping options.
Q: I CAN’T FIND THE PART I’M LOOKING FOR, CAN YOU ORDER IT?
Please contact us via chat, email, or phone with your part and part number and we will do our best to get you the part you need.
Q: WHEN SHOPPING ON YOUR WEBSITE IS MY CONFIDENTIAL INFORMATION SECURE?
Fitzgerald Truck Sales seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
Q: WHAT DO I DO IF MY ORDER WAS DAMAGED DURING SHIPPING?
In the rare case that this may happen, please contact us via phone immediately and alert us to the issue. All shipments are insured and we will be more than happy to make it right so that you get the parts you need as soon as possible.
Q: HOW QUICKLY WILL YOU SHIP OUT MY ORDER?
In most cases we can ship your item(s) the same day if they are in stock and you order by 3pm.