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Customer Service


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PRIVACY POLICY

Q: COMMUNICATIONS

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Fitzgerald Truck Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: BROCHURE MAILING LIST

If you have requested a Fitzgerald Truck Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Fitzgerald Truck Parts, please contact us via email at [email protected] Include your name and mailing address and email address. You will be removed from any future mailings.

Q: COMMUNICATIONS TO SERVE YOU

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Fitzgerald Truck Parts offers its customers.

DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION:

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Fitzgerald Truck Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Fitzgerald Truck Parts does not sell or exchange names or any other information about our customers with third parties.

Q: FRAUD PROTECTION AND COMPLIANCE WITH LAW

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: SERVICE PROVIDERS

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: SPECIAL EVENTS

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: BUSINESS TRANSFERS

As we continue to develop our business, we might sell certain parts of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: COOKIES, IP ADDRESSES, PIXEL TAGS AND TRACKING TECHNOLOGY

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. fitzgeraldtruckparts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: USE OF AGGREGATE INFORMATION

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: SECURITY

Fitzgerald Truck Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: NOTIFICATION OF POLICY CHANGES

Fitzgerald Truck Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: UPDATING PERSONAL INFORMATION

If you are a registered member at Fitzgerald Truck Parts, you can change your personal information at any time by updating your information at check-out.

Q: CONTACTING US

We welcome your comments and questions about privacy. Please send email to [email protected] We are confident that your visit to Fitzgerald Truck Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888-873-0448.

SHIPPING & RETURNS

Q: SHIPPING POLICY

Fitzgerald Truck Parts currently ships to the lower 48 U.S states which excludes all other international destinations, Alaska, and Hawaii. In the event that you, the customer, places an order to an International address not listed above, Fitzgerald Truck Parts reserves the right to cancel your order and issue a full refund.

Q: SHIPPING OPTIONS

All in-stock orders placed before 3pm CST are eligible for same day shipping. Items under 130lbs are shipped UPS ground, anything heavier is shipped freight. We reserve the right to choose which shipping provider carries your shipment. Our current shipping options are: UPS Ground UPS 2nd Day Air UPS Next Day Air

Q: FREE SHIPPING CONDITIONS

Most shipments over $500 are eligible for free shipping. Engines, transmissions and other oversized items are not eligible. The free shipping option only applies to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands.

Q: FREIGHT SHIPPING

When ordering a shipment via freight, be sure that a transfer truck can deliver to your address. If the driver is unable to get their truck to your address, you will not receive your package Upon delivery and before signing for the package, inspect your package for visible damage. Make sure the number of items matches your invoice from Fitzgerald Truck Parts. If you notice visible damage please contact us immediately at (888) 873-0448

Q: RETURN/EXCHANGE POLICY

If you are unhappy with your purchase for any reason you have 30 days from the time of purchase to return your item(s) for a full refund. Shipping costs will not be refunded. In order for the product(s) to be eligible for a refund it must have not been installed or used, preferably unopened, and in its original packaging. Clearance items cannot be refunded. Special order items may be subject to a restocking fee. All returns must be accompanied by a Returned Goods Authorization (RGA), aka RMA, in order to receive credit. You can obtain an RGA by contacting customer support at 888-873-0448 or via the form on the contact page.

Q: WARRANTY REPAIR RETURN POLICY All

Parts come with their original manufacturer warranty. Please visit the part manufacturer’s website for details. Any Fitzgerald in-house parts come with a 1 year warranty from Fitzgerald. We understand you need your parts quickly. In stock items will be shipped out the same day. Time in transit varies based on your location. A tracking number for your shipment will be provided so you may track your shipment.

Q: IS THERE A COST ON RETURNS?

If an item needs to be returned the shipping fees are the customer's responsibility. Amount of refund will be based on the purchase price of your product.

FAQ

Q: WHEN IS MY CREDIT CARD CHARGED?

Fitzgerald Truck Parts charges your card when your item(s) are shipped from our warehouse.

Q: WHAT IS YOUR RETURN POLICY?

Please visit this page to view our return policy.

Q: HOW ARE CORE RETURNS HANDLED?

**TO RECEIVE CORE CREDIT, REBUILDABLE CORES MUST BE RETURNED WITHIN 30 DAYS OF INVOICE DATE** To return your product core for credit, first drain all fluids, if any, from the product. Send your core to the above listed address attention Kevin King or Jennifer Finan. Fitzgerald Truck Parts recommends using a carrier that provides package tracking to insure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in returning your core. The credit card used for the purchase of the product will be credited with the core's original invoiced value after inspection. If your product was purchased via wire transfer, a check will be issued for the return. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit. If you have any questions regarding the refund of your core, please contact us at the above number.

Q: WHAT SHIPPING METHODS DO YOU OFFER?

Please visit this page to view our shipping options.

Q: I CAN’T FIND THE PART I’M LOOKING FOR, CAN YOU ORDER IT?

Please contact us via chat, email, or phone with your part and part number and we will do our best to get you the part you need.

Q: WHEN SHOPPING ON YOUR WEBSITE IS MY CONFIDENTIAL INFORMATION SECURE?

Fitzgerald Truck Sales seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: WHAT DO I DO IF MY ORDER WAS DAMAGED DURING SHIPPING?

In the rare case that this may happen, please contact us via phone immediately and alert us to the issue. All shipments are insured and we will be more than happy to make it right so that you get the parts you need as soon as possible.

Q: HOW QUICKLY WILL YOU SHIP OUT MY ORDER?

In most cases we can ship your item(s) the same day if they are in stock and you order by 3pm.